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Job No. 146527

  • Job Title:
  • Public Safety Telecommunicator Supervisor
  • Employer:
  • Appalachian State University
  • Location:
  • Boone , NC
  • Posting Date:
  • 11-May-2022
  • Description:
  • Description of University
    Appalachian State University, in North Carolina’s Blue Ridge Mountains, prepares students to lead purposeful lives as global citizens who understand and engage their responsibilities in creating a sustainable future for all. The transformational Appalachian experience promotes a spirit of inclusion that brings people together in inspiring ways to acquire and create knowledge, to grow holistically, to act with passion and determination, and embrace diversity and difference. As one of 17 campuses in the University of North Carolina system, Appalachian enrolls more than 20,000 students, has a low student-to-faculty ratio and offers more than 150 undergraduate and graduate majors.
    Minimum Qualifications
    License/Certification Required
    Essential Job Functions
    Reporting to the Administrative Captain, the Public Safety Telecommunicator Supervisor is responsible for managing the department’s dispatch center.

    Supervisory duties include counseling, coaching, training, and evaluating subordinates’ accomplishments.
    Oversees staffing, planning, and updating of the assigned work area.
    Duties include providing logistical support to the entire police department, minor IT issues with dispatch and officer equipment and police software.
    Provide support and logistical assistance during large events and emergency situations.
    Assisting with the logistics and support of the mobile command center bus.
    Understand, and enforce departmental policies and procedures.
    Perform other duties as assigned by the Administrative Captain or the Chief of Police.
    Knowledge, Skills, & Abilities Required for this Position
    Knowledge of police Computer Aided Dispatch (CAD) systems.
    Be able to complete all SBI/Division of Criminal Information (DCI) functions to include hit confirmations, entering persons or items, clearing persons or items, criminal history inquiries, checking driver and license plate information, including out of state inquiries.
    Be able to operate emergency multi-frequency radio consoles and telephone lines, along with providing suggestions and expertise for upgrading equipment in the dispatch center.
    Ability to assist with minor IT issues for installing police programs/software on dispatch and officer computers.
    Ability to assist with maintaining communication technology on the mobile command center bus.
    Understanding of providing logistics during large events or emergency situations.
    Ability to act and direct the action of dispatchers in an emergency situation.
    Ability to build relationships and solve problems
    Outstanding organizational, and scheduling skills for the dispatch center to ensure proper coverage.
    Ability to act as the department TAC (Terminal Agency Coordinator) for the NC State Bureau of Investigation’s Division of Criminal Information Services.
    Experience in supervision of a police/emergency dispatch center.

    Preferred Qualifications
    Type of Position Permanent Full-Time
    Staff/Non-Faculty Staff/Non-Faculty
    Appointment Type 1.0
    Work Schedule/Hours
    Normally Monday-Friday 8:00am-5:00pm, but may fluctuate depending on the needs of the organization.
    May require occasional fill-in during unexpected dispatcher absence, with some weekend and evening work for special events or emergency situations.
    Number of Hours Per Week 40
    Number of Months Per Year 12
    Mandatory Staff Yes
    Physical Demands of Position
    Standing/sitting for long periods of time.
    Repetitive typing for long periods of time.
    Strong listening skills for radio and telephone systems.
    Strong speaking/communication skills on radio and telephone systems.
    Lifting up to 20 pounds.
  •  Contact information:
  • Appalachian State University
  • Boone, NC 28608
  • United States
  • Employer's Website:
  • Visit Employer's website

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