Job No. 158436
- Job Title:
- IT Support Specialist - Learning Environments
- Employer:
-
Creighton University
- Location:
-
Omaha , NE
- Posting Date:
- 04-May-2026
- Description:
-
Job Description
Under limited to moderate supervision, provides technical solutions to faculty, staff, and students for all aspects of classroom Academic Technologies, including but not limited to displays, complex audio and control systems, and lecture capture software. Significant focus on IP based network audio and visual (AVOIP) academic technology primarily comprised of Extron, QSC, and Dante environments. Ability to work independently as a subject matter expert with an emphasis on learning new skills through training and certifications.
All work and results are documented within a ticketing application. Learning Environments specialists are dispatched to provide hands-on support when a remote solution is not available. Must be able to work within an ITIL, metrics driven environment. All work is guided by the published ITIL Service Operations Framework. Each individual is expected to coordinate with our Service Desk and Mobile Action teams to deliver fully comprehensive support. Must be capable of remote, phone, and chat support, as well as on-site visits and working a service counter. All IT Support Specialists work in a 0—3 Tiered support environment. Any specialist may be required to work in any of the four tiers as needed.
IT Support Specialists (ITSS) are expected to understand and follow consistent defined processes for all service interactions, while observing established standards. The ITSS focuses on continual improvement of their own skills as well as the documented service and troubleshooting processes used by the myIT division.
This is a full-time, on-site position located in Omaha, Nebraska. Remote work is not available for this role. Candidates must be able to commute to our Omaha office daily. Hours of operation will vary with season and semester schedule and may include limited nights and/or weekend work.
Key Responsibilities:
At all times employees are expected to uphold Creighton’s core values and demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment, while adhering to all University Ethical Standards of Conduct, rules, regulations, and job requirements, including required educational trainings.
Assists users, via on-site visits and/or remote tools, in troubleshooting and resolving hardware and software issues related to classroom and conference room technologies. This includes but is not limited to AV hardware and computer software. Solves moderately complex problems and may coordinate required effort from multiple support groups, including outside vendors.
Basic operational support and team awareness. All workflow and results are documented in a ticketing application. Process and knowledge documentation via Knowledge Base Articles. Communication amongst team members for purposes of cross training.
Preventative maintenance and testing of high-impact classrooms and conference rooms to maintain peak functionality and minimize impact to end-users.
Continuous pursuit of training and certifications relative to existing AV environment and industry changes.
Team meetings and other duties as assigned.
Training of end-users on basic functionality of AV hardware and lecture capture software in classroom and conference room spaces.
Qualifications:
Bachelor's degree in related area and/or equivalent technical certification and experience desired.
Minimum of 2 years combined experience in one or more of the following:
Basic understanding of TCP/IP function, network topologies, and related technology
Supporting classroom A/V technology including:
Qsys AV cores, peripherals, and designs
Extron NAV including encoders and decoders
Dante monitoring and source routing
Hardware such as monitors, speakers, and cabling.
Windows and Apple environment experience required.
Licenses/Certifications:
Avixa CTS, Extron ECS, Extron NAVS, Q-Sys Design Level 1, or equivalent documented experience working with these technologies preferred.
Must have a current and valid driver's license with a clean driving record for the last 3 years and no major violations within the last 5 years;
ITIL Foundations Certification or pass within first 6 months of employment
Knowledge, Skills, and Abilities:
Experience with video conferencing such as Zoom, Teams, and/or Webex.
Basic understanding of AV signal flow.
Basic ability to read AV room diagrams
Comfortable with technical training for a small to medium 2-20 person group.
Experience creating technical documentation.
Proven ability to work with a team to deliver value based solutions to partners.
Strong interest in in learning about AVoIP and Audio Vistual technology.
Proficient in Microsoft Office applications;
Accountable
Adaptable
Collaborative and teamwork-oriented
Customer relationship manager
Innovative and creative thinker
Mission and service-oriented
Openness (zest) for learning
Results-oriented
Excellent communication skills
Professional phone etiquette
Self-starter
Detail-oriented
Dependable